Croco Chic coffee mug

If the products ordered are in stock, they are shipped between 48 hours and 72 hours. If it is necessary to implement them, you will be notified of the necessary preparation time.

L'Atelier du Lièvre undertakes to deliver the ordered parts as soon as possible. In order for these deadlines to be respected, make sure that you have communicated exact and complete information concerning the delivery address. A mobile phone number and an email address are essential for a delivery.

Deliveries are made by Colissimo, in France, overseas and internationally. Each package is delivered to your home by hand against a signature. The current prices are calculated according to the weight of the package and the destination. A tracking number will be sent to you in order to allow you to follow the delivery of the order in progress.

If you have specific requests regarding the delivery of your package, a gift message, special packaging, contact us directly (atelierdulievre@hotmail.com)

You can also consult the FAQ section for more information.

If you are not satisfied with your item, you may return your purchase intact and unused within 14 days (whichever is the date specified by the carrier) Customer is responsible for any shipping charges associated with returning an item not damaged. Return costs will be deducted from the refunded amount. Returned merchandise must be unused and in its original packaging. You must make sure that fragile products arrive intact; any merchandise that has arrived damaged, chipped or broken cannot be reimbursed. If you would like to return an item, please contact us if you need packaging advice.

What if my package arrives broken or damaged?

All our products are fragile, we pack them as carefully as possible, but sometimes the handling of the carrier is too brutal and the products break. We invite you to take a photo of the damage as soon as you open your package and send it to us by contacting us as soon as possible. (atelierdulievre@hotmail.com).

 L'Atelier du Lièvre s'engage à livrer les pièces commandées dans les meilleurs délais. Si la pièce demandée n’est plus en stock, et qu’il est possible de la commander, le délai de fabrication vous sera alors indiqué.

Afin que les délais de livraison soient respectés, assurez-vous d'avoir communiqué des Informations exactes et complètes concernant l'adresse de livraison. Un numéro de téléphone et une adresse e-mail sont indispensables pour une livraison.

Les livraisons sont assurées par Colissimo, en France. Outre-Mer et à l'international. Chaque colis est remis à domicile en main propre contre signature. Les tarifs sont calculés en fonction du poids du colis et de sa destination. Un numéro de suivi vous sera communiqué afin de vous permettre de suivre la livraison de la commande en cours.

Si vous avez des requêtes particulières concernant la livraison de votre colis (message ou emballage cadeau), ... contactez- nous directement (atelerdullevre@hotmall.com)