Terms of Sales

1. IDENTIFICATION OF THE SELLER

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The atelierdulievre.com site is a commercial website, administered and animated by Patricia Deroubaix. The Company is headquartered in Suresnes (92150) and its SIRET number is 413574815000. Contact email: atelierdulievre@hotmail.com.

As manufacturing and shipping are carried out by a natural person, the Site store may sometimes be temporarily closed for holidays, and telephone reception limited to defined time slots.

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2. PRODUCTS AND SERVICES

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The products offered for sale by Atelier du Lièvre are those which appear on the site on the day of the Customer's consultation within the limits of available stocks. As regards unique pieces, errors or modifications may exceptionally exist, in particular in the event of simultaneous orders of the same item by several Customers. In case of out of stock, it is possible to order the missing item by accepting a certain deadline for its completion.

It is also possible to order personalized or specially made items. A detailed discussion with the Artist will enable the project to be finalized, its price and its completion times fixed.

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3. PRICE

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The prices are indicated in Euros. They do not take into account the postage and packaging costs, which will be invoiced and specified to the Customer during the final validation of his order, taking into account the total weight thereof.

Regarding sales made outside the European Union, customs clearance, payment of various duties or taxes are the sole responsibility of the Customer.

L'Atelier du Lièvre reserves the right to modify the prices of the Products or services offered on the site at any time and without notice. All orders are payable in Euros and must be paid in full when placing the order.

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4. ORDER TERMS

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4.1 Custom orders:

for tailor-made and personalized orders, a price will be proposed according to the project, as well as the time required for its realization, and the work will begin after acceptance and payment of the agreed price.

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4.2 Standard commands:

As a general rule, each Customer will be asked to fill in his e-mail address and then complete the Delivery information necessary for the correct shipment of the order: country of dispatch, title, first name, last name, telephone and delivery address.

The data recorded on the Site constitutes proof of all transactions between Atelier du Lièvre and its Customers. In the event of a conflict concerning a transaction carried out on the Site, this data will be considered as valid proof of the content. of the transaction.

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5. DELIVERY

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Once the order has been verified ("see my basket" step) the Customer can choose his delivery method. The price is calculated by the weight of the package to be sent, and its destination of course. In the event of a problem or particular wish (gift, for example, or choice of a specific date for a shipment, shipping method, ...) it is possible to contact the Workshop by email to come to an agreement. on this organization.

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6. MEANS OF PAYMENT AND SETTLEMENT OF THE ORDER

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OFF LINE

Among the payment options offered by the Site, the Customer can choose an "off line" payment such as payment by check sent by post (postal address "atelier du Lièvre", Patricia Deroubaix, 548 Chemin des Auvrays 27450 SAINT GREGOIRE DU VIEVRE ). or by bank transfer (IBAN details on request). The taking into account of the order will be a little slower, because it will be necessary to wait for the cashing of the check or the reception of the bank transfer before being able to confirm the order.

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ON LINE

Regarding the ON LINE payment terms, the Customer is encouraged to enter their payment information.

He can use his delivery address as the billing address or enter a different one.

Before paying, the Customer is invited to "check his order" and especially the accuracy of the information entered.

You must carefully check your selection (articles, colors, number, variants) before confirming your order. Despite all efforts made to ensure that the color of the Products whose photos are displayed on the site are faithful to the original products, variations may occur, in particular depending on technical variations in color rendering on computer equipment. Consequently, kl'Atelier du Lièvre cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of the products.

If you have any questions before choosing, you can contact l'Atelier for more information.

At the end of the ordering process described above, and after having accepted all of these conditions of sale and use of the site, the Customer can click on the "Pay now" button. The sales contract will then be definitively formed.

Once completed, your order is sent to the Workshop for processing.

The order will only be validated after receipt and verification of payment for the order. In any case, the Workshop reserves the right to refuse any order or any delivery in the event of a dispute with the buyer, total or partial non-payment of a previous order by the buyer.

In the event of abnormally long delays for the completion of the order (queue, shortage of stock of an essential component, momentary workload or closure of the store for holidays) the Customer will be duly notified and may decide on the maintenance or not of its order on the waiting list, its postponement or its cancellation.

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7. ORDER CONFIRMATION

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A summary of the order will then be sent by email. The acknowledgment of receipt will include the total amount of the order, its characteristics, the quantity and price of the products purchased, as well as the estimated production and shipping times. The Customer formally accepts the use of electronic mail for the confirmation by Atelier du Lièvre of the content of the order.

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8. PAYMENT BY CREDIT CARD

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Among the accepted payment methods (check, transfer, PAYPAL, credit card) are credit cards and bank cards (Visa, Mastercard, American express, etc.) via the secure platform implemented by Stripe (https: // stripe.com/en).

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In accordance with the provisions of art L.132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.

Any order placed on the Site implies the guarantee on the part of the Customer that he has all the necessary authorizations to use the means of payment made available on the Site.

The order will only be shipped after verification of your payment method and receipt of the debit authorization from your card.

Your account will be debited when your order is shipped.

L'atelier du Lièvre does not keep the bank details of its Customers.

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9. RETENTION OF OWNERSHIP

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The products ordered remain the property of Atelier du Lièvre until full payment has been received.

The Customer for his part, assumes the risks (loss theft or deterioration) concerning the delivered products, from the moment they are delivered to the address indicated when ordering.

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10. DELIVERY

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Delivery means the physical delivery of the Product to the Customer (the "delivery").

Unless otherwise provided, delivery will be made to the address indicated by the Purchaser when ordering. In order to meet the deadlines, the Customer must ensure that they have communicated exact and complete information concerning the delivery address, necessary for the delivery person to reach him. In the event of error or insufficient information in the wording of the Customer's contact details, Atelier du Lièvre cannot be held responsible for the impossibility or failure of the delivery of the Products ordered. In the event of return of the goods following a delivery incident (absence, non-recovery of the parcel at the Post Office), the goods may either be returned to the Customer again, at his expense, or the order canceled and refunded, excluding costs. Delivery. In the event of a tailor-made or personalized order, no refund will be made in the event of refusal of re-delivery at the expense of the Customer.

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The products are delivered by LA POSTE. L'Atelier du Lièvre declines all responsibility in the event of an excessively long delivery time due to postal services, as well as in the event of loss of the products ordered, strike or force majeure. Transport risks are borne by the buyer. , who must formulate a reasoned protest to the postal services within three working days of delivery (take photos) .In addition, it is specified that the ownership of the products ordered has only been transferred to the buyer. '' in full payment of the invoiced price, including delivery costs.

Upon receipt of his order, the Purchaser will check the conformity of the items received. Any anomaly concerning the goods received (missing item, incorrect model / color combination, damaged product) must imperatively be notified the same day of receipt or at most no later than the first working day following receipt at the address "atelierdulievre.com". Any complaint made after this deadline will release Atelier du Lièvre from all liability.

L'Atelier du Lièvre reserves the right to ask the buyer to return the defective product. The return costs will be borne by the Buyer unless the return is due to an error by Atelier du Lièvre. If the aforementioned conditions are met, the Workshop will then proceed either to the exchange or refund of the defective products, or to the re-shipment of the missing or defective products (subject to the validity of the Buyer's request). .

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11. RIGHT OF WITHDRAWAL

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You have a legal right of withdrawal that you can exercise under the conditions provided for by articles L121-21, L121-21-1, L121-21-2, of the Consumer Code, if you meet the conditions set by these provisions, without having to justify reasons and without having to pay penalties.

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The buyer has a period of fourteen (14) working days to return the product (s) he has ordered if it (these) does not give him (s) complete satisfaction. This period starts from the day of receipt of the order. The product (s) must be returned in their packaging and arrive unbroken. If the aforementioned conditions are met, the value of the goods will be refunded to the buyer, within thirty (30) days from the date of receipt of the return of the package.

At the end of this fourteen (14) day withdrawal period, the products delivered will be deemed to comply with the buyer's order and accepted by him. After this period, you will no longer be able to exercise your right of withdrawal.

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12. INFORMATION TECHNOLOGY AND FREEDOMS

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The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential. The lack of information implies the automatic rejection of the order.

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13. FORCE MAJEURE

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L'Atelier du Lièvre will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total strike or partial including postal services and means of transport and / or communications, fire, floods, failure or breakdown of equipment, or due to the actions of the buyer.

GENERAL CONDITIONS OF USE OF THE SITE

The website www.atelierdulievre.com (the "Site") is administered by Patricia Deroubaix, holder of a self-employed company registered under siret number 413 574 815 000;

The host of the website www.atelierdulievre.com is WIX. The director of the publication is Patricia Deroubaix, legal representative of the company whom you can contact at the following address: atelierdulievre@hotmail.com

Use of the Site and purchases of products offered on the Site are subject to these General Conditions. By using the website www.atelierdulievre.com you acknowledge having read, understood and accepted without reservation these General Conditions of Use.

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1. INDIVIDUAL PROPERTY

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All the contents present, such as texts, graphics, logos, images, photographs, videos present on this site are, unless otherwise stated, the exclusive property of Atelier du lièvre, which does not grant any license, nor any other right to consult the site.

The objects, jewels, decorations, models, offered by Atelier du Lièvre for sale, as well as the Fragile collections, have been registered and are protected against copying, the Company being able to prove their prior art since 1997. The Fragile brand Creations and its logo were also deposited with the INPI in 1997.

2. PERSONAL DATA AND COOKIES

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All the information in your Account is only used in the context of your commercial relationship with www.atelierdulievre.com. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are fully processed by the secure payment module of our partner STRIPE. The Site uses cookies (connection cookies) of which the user is informed when they arrive on the website, which allow information relating to the navigation of the computer on the website to be recorded. These cookies are only installed after acceptance by the user, continuing to browse the website constitutes acceptance. The user can oppose the use of these cookies by configuring his browser, knowing that access to certain services may require prior acceptance by the user of cookies.